Regulatory Information and Financial Ombudsman Service

PFM Dental is authorised and regulated by the Financial Conduct Authority.

PFM Dental is a trading style of Practice Financial Management Ltd which is authorised and regulated by the Financial Conduct Authority.

Practice Financial Management Ltd is entered on the Financial Conduct Authority register No. 228837 at: (this link is to an external website not connected to PFM Dental)

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

The Financial Conduct Authority does not regulate dental practice services, sales, valuations, legal services, taxation and trust advice, will writing, unsecured finance and some aspects of secured finance.

The Financial Conduct Authority’s consumer website “Money Advice Service” is available at: (this link is to an external website not connected to PFM Dental website)

The Financial Ombudsman Service

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email. Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details: (this link is to an external website not connected to PFM Dental)

Company information

Practice Financial Management Ltd (company number 4897206) is a limited company registered in England and Wales. VAT registration number 647381908. Registered address 62 Skeldergate, York, YO1 6WN.

PFM Townends LLP is a limited liability partnership registered in England and Wales, OC367647. PFM Dental Accountancy is the trading name of PFM Townends LLP. PFM Townends LLP is a joint venture between Practice Financial Management Ltd and Townends Accountants LLP. A member of the ICAEW Practice Assurance Scheme. VAT registration number 888963829. Registered address Fulford Lodge, 1 Heslington Lane, Fulford, York, YO10 4HW.

PFM Dental Legal Limited (09763742) is a limited company registered in England and Wales and is authorised and regulated by the Solicitors’ Regulatory Authority (SRA ID number 626375). VAT registration number 237560011. Registered address 1st floor, 106 Micklegate, York, YO1 6JX. You can find out about our legal complaints procedure here.

Legal complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details


Call: 0300 555 0333 between 9am to 5pm.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.